Shipping & Returns
Simple, fair, and dachshund-approved.
Shipping
- Processing: orders ship within 3–5 business days.
- United States: 7–14 days. Flat $4.95 — free on orders over $50.
- Vietnam: 10–20 business days via standard international shipping; 5–8 days express. Flat $6.95 international shipping — free on orders over $50. Prices shown in VND (₫); charged in USD via Stripe — your bank converts automatically.
- Singapore: 7–14 business days via standard international shipping; 3–5 days express. Flat $5.95 international shipping — free on orders over $50. Prices shown in SGD; charged in USD via Stripe.
- Thailand: 10–20 business days via standard international shipping; 5–8 days express. Flat $6.95 international shipping — free on orders over $50. Prices shown in THB (฿); charged in USD via Stripe — your bank converts automatically.
- Japan: 7–14 business days via standard international shipping; 3–5 days express. Flat $5.95 international shipping — free on orders over $50. Prices shown in JPY (¥); charged in USD via Stripe — your bank converts automatically.
- South Korea: 7–14 business days via standard international shipping; 3–5 days express. Flat $5.95 international shipping — free on orders over $50. Prices shown in KRW (₩); charged in USD via Stripe — your bank converts automatically.
- Germany: 7–14 business days via standard international shipping; 3–5 days express. Flat $6.95 international shipping — free on orders over $50. Prices shown in EUR (€); charged in USD via Stripe — your bank converts automatically. As the dachshund's home country, Germany gets our full premium treatment.
- United Kingdom: 7–14 business days via standard international shipping; 3–5 days express. Flat $5.95 international shipping — free on orders over $50. Prices shown in GBP (£); charged in USD via Stripe — your bank converts automatically.
- Australia: 7–14 business days via standard international shipping; 3–5 days express. Flat $6.95 international shipping — free on orders over $50. Prices shown in AUD (A$); charged in USD via Stripe — your bank converts automatically.
- Canada: 7–14 business days via standard international shipping; 3–5 days express. Flat $5.95 international shipping — free on orders over $50. Prices shown in CAD (C$); charged in USD via Stripe — your bank converts automatically.
- France: 7–14 business days via standard international shipping; 3–5 days express. Flat $6.95 international shipping — free on orders over $50. Prices shown in EUR (€); charged in USD via Stripe — your bank converts automatically.
- Tracking: shared by email as soon as your order ships.
We are an American brand — every product is curated by our US team and sized specifically for dachshunds. International orders are packed with the same care as domestic ones.
Returns
- 30 days: unused items in original condition can be returned within 30 days of delivery for a refund or exchange.
- Damaged, defective, or wrong item: send us a photo right away and we’ll replace it or refund you in full — no need to ship anything back.
- Changed your mind: email us within 30 days. Because our products ship direct from our makers, return shipping can cost more than the item itself — so in most cases we’ll simply refund you without asking for the product back.
- How: email support@bonebonepaw.com to start a return and we’ll walk you through it.
Fit guarantee
Dachshund sizing is tricky — long bodies don’t follow standard size charts. If apparel doesn’t fit your doxie, exchanges for a different size are always free within 30 days.